Scalable, Omnichannel, Cloud Contact Center Solutions for Conversion, Retention, Lifetime Value.
Products and Services
Amazon Connect to deliver out-of-the-box AI tools for contact centers. Amazon announced two AI services positioned to help contact centers tackle data silos at its re:Invent event in Las
Four Common Customer Experience Challenges Checked by Unified Cloud Contact Centers. 1. Excess capacity governed by fixed license costs. Centers are overspending on hardware and storage capacity to ensure high
Tackling data silos that obstruct CX, and three other customer buzz kills that cloud and omnichannel eliminate.
Tackling data silos that obstruct CX, and three other customer buzz kills that cloud and omnichannel eliminate. Customer experience leaders strive for operational efficiency, effective IT environments and cost
What Are Curated Experiences?
“To increase customer engagement and conversion you need to know the end-to-end customer experience. To truly know it, you need first-party data, assisted by predictive analytics and machine learning. That knowledge, used to help craft curated customer experiences (curated cx), drives conversion,” wrote Listing Debuts.
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We will do a No Cost Proof of Concept for your team that demonstrates we can add value. In 4 weeks you will have a complete solution that includes all the components you need to deploy.