Scaleable cloud contact center solutions for conversion, retention, lifetime value.

Products and Services

Contact Center

Amazon connect is based on the same contact center technology used by Amazon customer service associates globally. It helps any business deliver better customer service at a lower cost, with a self-service graphical interface that’s easy for non-technical users to learn and use. You won’t have an infrastructure to manage and there is no up-front payment or long-term commitment.

Omni-Channel Contact Center

The Symbee Connect Omnichannel and Social Engagement solution is enabled by Amazon Connect’s Open Platform. It adds Preview Dial, Email, Webchat, SMS and social messaging. Chatbots use Amazon Lex to amplify digital engagement, facilitating standardized branding across platforms. It gives you enterprise-ready features and simplified analytics for all channels.

AI Chat and Voice Bots

The AI Powered Speech Analytics for Amazon Connect solution provides customer insights in real time to help agents and supervisors be more responsive, increase resolution, and improve overall customer experience. Pre-trained AWS artificial intelligence (AI) gives you real-time speech transcription, translation, and analysis of customer interactions.

Contact Center Analytics & Reporting

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CRM Integration & Open API

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Content and Interaction Curation

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Business. Operations.  IT.  Effectively working together with no silos.

Get insights on KPI’s for

Operations

Profitability

Cost

Service Levels

and Resources.

More here

More Here

Get insights on KPI’s for

Operations

Profitability

Cost

Service Levels

and Resources.

More here

More Here

Get insights on KPI’s for

Operations

Profitability

Cost

Service Levels

and Resources.

More here

More Here

What is Curated CX?

Curated Cx — the use of First-party data derived from all customer interactions assisted by predictive analytics and machine learning provides useful actionable content that drives both conversion and reduces customer effort for completing interactions, transactions and workflow with you company.

Get the insight  you need

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How it works?

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