Scaleable cloud contact center solutions for conversion, retention, lifetime value.

Products and Services

Products and Services

Amazon Connect Contact Center

Omnichannel

AI Chat and Voice Bots

Analytics & Reporting

CRM Integration & Open API

Managed Services

Scalable, Omnichannel, Cloud Contact Center Solutions for Conversion, Retention, Lifetime Value.

Products and Services

Contact Center

Amazon connect is based on the same contact center technology used by Amazon customer service associates, globally. It helps any business deliver better telecommunications and contact center solutions at a lower cost, with a self-service, graphical interface that’s easy for non-technical users to learn and use. There is no  infrastructure to manage,  no up-front payment, no long-term commitment.

Omnichannel Contact Center

The Symbee Connect Omnichannel and Social Engagement solution is enabled by Amazon Connect’s open platform. It adds Preview Dial, Email, Webchat, SMS and social messaging. You get enterprise-ready features for contact center management, work-code outcome tracking, and real-time performance monitoring for all channels.

AI Chat and Voice Bots

Conversational interfaces can be built into any voice or text application, using Amazon Lex.  Lex provides advanced learning for automatic speech recognition (ASR) and converting speech to text. Natural language understanding (NLU) recognizes text intent. This lets you build applications that offer engaging user experiences and life-like conversational interactions.

 

Contact Center Analytics & Reporting

We provide analytics and insight  to monitor, manage, and act on key performance indicators for operations and the customer journey. Our data management foundation supports entry-level as well as complex modes of  operational analytics  that provide proactive and automated analysis.

Our self-service user interface gives you dynamic, interactive tabular displays; scorecards; visualizations; and dashboards. Surf your data like you surf the Web™ with search, targeting, selection, filtering, drilling and navigation.

CRM Integration & Open API

Predefined AWS Lambda connectors integrate the most popular CRM applications.  AWS Lambda is a serverless compute service that runs code in response to contact flow events and automatically manages underlying compute resources.

It enables ChatBots, VoiceBots, and IVR to use predefined or custom logic to incorporate back-end services that create smart, data-driven, self-service customer journeys and agent experiences.

Managed Services

Our consulting practice is focused on helping you optimize  efficiency and increase customer experience. Our veteran team draws on 30 years of experience, creating meaningful customer experiences that deliver cost-effective and profitable business outcomes. We partner with your team to understand your specific business objectives. With that knowledge synthesized, we  help you with strategy, digital transformation, optimization, and optional outsourced managed services.

Products and Services test back 2

Amazon Connect Contact Center

The same one used by Amazon worldwide. Easy to use graphical interface with no up-front costs.

Omni-Channel Contact Center

The Symbee Connect Omnichannel and Social Engagement solution is enabled by Amazon Connect’s Open Platform. It adds Preview Dial, Email, Webchat, SMS and social messaging. Chatbots use Amazon Lex to amplify digital engagement, facilitating standardized branding across platforms. It gives you enterprise-ready features and simplified analytics for all channels.

AI Chat and Voice Bots

The AI Powered Speech Analytics for Amazon Connect solution provides customer insights in real time to help agents and supervisors be more responsive, increase resolution, and improve overall customer experience. Pre-trained AWS artificial intelligence (AI) gives you real-time speech transcription, translation, and analysis of customer interactions.

Contact Center Analytics & Reporting

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CRM Integration & Open API

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Content and Interaction Curation

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Business. Operations.  IT.  Effectively working together with no silos.

Get insights on KPI’s for

Operations

Profitability

Cost

Service Levels

and Resources.

More here

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Get insights on KPI’s for

Operations

Profitability

Cost

Service Levels

and Resources.

More here

More Here

Get insights on KPI’s for

Operations

Profitability

Cost

Service Levels

and Resources.

More here

More Here

What is Curated CX?

Curated Cx — the use of First-party data derived from all customer interactions assisted by predictive analytics and machine learning provides useful actionable content that drives both conversion and reduces customer effort for completing interactions, transactions and workflow with you company.

Get the insight  you need

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How it works?

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