Show customers you hear them by offering personalized, relevant service.
Our platform identifies interaction touch points and customer data that show important needs, behaviors and outcomes.
- Quality Assurance
- Speech Analytics
- Chat bot
Ingest, correlate, and categorize high-volume, transaction data from contact center, ticketing support, and e-commerce into a single source of truth.
All your data in one place. From all your people and locations. In a way that makes sense to you. For significantly less cost and faster than traditional data warehousing.
Capture detailed information from different systems in reports, visualizations and dashboards. Data is available for analysis by end-business user.
Data from each platform can be easily be added, sometimes in hours, to an initial configuration like contact center operations. The extract, map, and load process relates raw data faster then other approaches and doesn’t require extension of the underlying data store.
Your data homebase is not only meaningful repository for your company’s collective knowledge, but a descriptive analytics engine that fuels deep learning, feeding descriptive analytic models, adapting and growing with each replication.
No programming, DBA, or Excel skill required.
Any business user can organize and configure ready-to-analyze view for reports, chart visualizations, and dashboards to share.
When you share results and collaborate with other users, your company’s collective knowledge grows, exponentially.
Create and see what’s working. Use it. Share it. Refine it. Replicate it. Across platforms, locations and enterprises. In real time. Powerful.